Cancellation, Returns & Refund Policy

1. Standard Catalog Products: Orders may be cancelled with zero penalty at any time prior to vehicle loading and dispatch by contacting your key account manager.

2. Custom Branded Merchandise & Custom Printing: Orders cannot be cancelled once digital soft proofs are approved and physical production or laser engraving has begun.

3. Special Indent SKUs: High-value non-catalog hardware procured specifically against client PO may attract a 10% re-stocking fee if cancelled after manufacturer dispatch.

Max Innovation accepts returns and delivers immediate replacements under the following conditions within 7 calendar days of receipt:

• Manufacturing Defect: Toner cartridge leakage, print defects, non-functional IT peripherals, or chemical batch irregularities.

• Transit Damage: Dents, leaks, or physical damage observed during delivery.

• Specification Mismatch: Received item does not match the product code, brand, or model specified in the accepted Purchase Order.

1. Intimation: Email support@maxinnovation.in or notify your account executive with PO number, invoice number, and photographs of the defect.

2. Reverse Pickup: Our Pune logistics team will collect the items from your facility within 24–48 hours at zero cost.

3. Quality Verification & Resolution: Upon physical inspection, a replacement is dispatched immediately or a GST Credit Note is issued.

• Credit Note (Recommended for ARC Clients): Adjusted instantly against your ongoing monthly billing statement.

• Bank Transfer (NEFT/RTGS): Processed directly to the corporate bank account within 5–7 business days.

• Card / UPI Reversal: Reversed to original source payment method within 3–5 working days according to banking network timelines.