Authentic OEM Warranty & Guarantee Policy
Max Innovation is an authorized direct stockist for premier brands. Every unit sold is guaranteed 100% original, brand-new, and backed by manufacturer warranty.
Zero-Counterfeit & Authorized Distribution Pledge
Max Innovation adheres to an uncompromising zero-counterfeit policy. All supplies are sourced directly through authorized OEM channels, national distributors, and certified principal manufacturers.
Every cartridge, chemical drum, IT device, and paper pallet features original holographic tamper seals, intact serial numbers, and genuine packaging.
Brand Warranty Coverage by Category
Standard manufacturer warranty periods across our product catalog:
| Category & Brands | Standard Warranty Duration | Coverage Details | Service Mechanism |
|---|---|---|---|
| HP / Canon / Epson Toners | Full Shelf Life / Till Cartridge Empty | Manufacturing defects, drum failure, sensor error | Direct Replacement via Max Innovation |
| IT Peripherals (Logitech, Dell, HP) | 1 to 3 Years On-Site / Carry-in | Hardware malfunction, optical sensor failure | Authorized Brand Service Center / RMA Desk |
| Taski Cleaning Chemicals | 2 Years from Manufacturing Date | Formulation efficacy, concentration standard | Batch replacement by Diversey / Max |
| JK / BILT / Century Copier Paper | Moisture Proof Packaging Guarantee | Paper jam resistance, brightness standard | Immediate ream replacement |
Dedicated Enterprise RMA & Warranty Assistance
As your dedicated procurement partner, you never need to struggle with external call centers:
1. Inform your Key Account Manager about any hardware fault.
2. Max Innovation coordinates the RMA ticket, service pickup, and replacement tracking directly with the OEM brand.
3. Standby replacement units can be arranged for critical operational equipment during repairs.
For Tier-1 Annual Rate Contract clients, Max Innovation provides temporary standby hardware (printers, barcode scanners) to prevent workplace downtime during warranty servicing.
Frequently Asked Questions
Hinjawadi Ph 1 & Chakan MIDC Hub, Pune, MH